Privacy Policy

Title V of the Gramm-Leach-Bliley Act requires financial and insurance institutions to protect the confidentiality of personal information. Mountain Lakes Insurance provides customers with a copy of our Privacy Statement annually in accordance with these requirements.

Mountain Lakes Insurance is committed to providing the highest level of service and protecting our customers’ personal information. Safeguarding your privacy is a priority for our organization.

Source of Information

  • Applications or forms you complete.
  • Forms completed by authorized parties such as physicians providing medical information.
  • Consumer reporting agencies, medical providers, motor vehicle administration offices, or government agencies.
  • Information about transactions with us, our affiliates, or service providers.
  • Information collected through our website or electronic communications including phone, email, or text messaging.

Type of Information

  • Personal information such as name, address, phone number, Social Security number, and date of birth.
  • Financial information including insurance coverage, premiums, credit history, income, and assets.
  • Health information including medical history and underwriting risk factors.
  • Driving information including accidents, violations, and claims.

Use of Information

We use personal information only for legitimate business purposes such as evaluating insurance applications, servicing policies, processing claims, and responding to customer requests.

  • Insurance companies providing the products you purchase.
  • Administrators or service providers supporting your insurance products.
  • Parties authorized by you to receive your information.

Text Messaging Communications

Mountain Lakes Insurance may communicate with customers through SMS text messaging for purposes such as appointment reminders, policy updates, service notifications, and customer support.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from Mountain Lakes Insurance. Reply HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security of Information

  • We do not sell customer information.
  • Access to personal information is restricted to employees who need it to service accounts.
  • We maintain physical, electronic, and procedural safeguards.
  • We encrypt emails containing personal identifiable information.
  • Employees must adhere to strict confidentiality and privacy policies.